Terms & Conditions

These Terms and Conditions apply to all purchases made through Copper Store Australia. By placing an order on our website, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

Website Pricing & Ordering Policy

Copper Store Australia makes every effort to keep product pricing, descriptions, availability, and inventory information accurate and up to date. However, errors, variations, or stock discrepancies may occasionally occur.

The final price of an item is confirmed at checkout and at the time payment is processed. All orders are subject to confirmation and availability.

Once an order is placed and confirmed, it forms a legally binding agreement between you and Copper Store Australia under applicable Australian laws. If you believe there has been an error in your order, please contact us immediately.

Copper Store Australia reserves the right to approve or decline any order cancellation or amendment request. Where costs, losses, or payment processing fees have already been incurred, these may be deducted from any refund where permitted by law.

We reserve the right to refuse, reject, or cancel any order where fraud, suspected fraud, website pricing errors, stock issues, or exceptional market circumstances occur. If this happens, affected customers will be notified as soon as possible.

If an item becomes unavailable and cannot be replenished within a reasonable timeframe, the order may be cancelled and a full refund will be issued.

Product Information & Handmade Variations

Our copper products are individually handcrafted by skilled artisans using traditional techniques. Because each item is handmade, slight variations in colour, texture, shape, hammering pattern, finish, or minor marks may naturally occur.

Products may also vary slightly from the images shown on our website due to different production batches. These natural variations are part of the character of handmade copper craftsmanship and are not considered defects.

These variations do not affect the quality, durability, purity, or functionality of the product. We stand behind the quality and purity of the copper products we supply.

Payment & Order Processing

Orders will only be processed and dispatched once full payment has been received and cleared.

Copper Store Australia may request additional verification for certain orders where required for security, fraud prevention, or payment protection purposes.

Customer Identification

For security and fraud prevention, Copper Store Australia reserves the right to request customer identification for high-value orders or where an order appears unusual, suspicious, or requires further verification.

Identification may include a valid driver licence, passport, or other suitable proof of identity. Business customers may also be asked to provide their business name, trading name, business address, and ABN where applicable.

Any identification information provided will only be used for verification and security purposes.

Shipping Policy

All orders are dispatched only after payment has been received in full and cleared.

We generally ship orders using trusted third-party delivery services, including Australia Post and other courier providers where required.

We always strive to dispatch your order as quickly as possible. Delivery times may vary depending on your location, courier service, stock availability, and circumstances outside our control.

Where an item is marked as out of stock or unavailable, we may contact you to offer an alternative product, backorder option, or refund.

Delivery Responsibility

Copper Store Australia is not responsible for delivery delays caused by courier services, incorrect shipping details provided by the customer, failed delivery attempts, or events outside our reasonable control.

If you provide an Authority to Leave or request that your parcel be left unattended, Copper Store Australia is not responsible for loss, theft, or damage after the courier records the parcel as delivered.

If your parcel appears damaged or tampered with upon delivery, please do not accept the parcel where possible and contact us immediately.

Returns Policy

We want our customers to be happy with their purchase. Copper Store Australia accepts change of mind returns within 30 days of receiving your order, provided the item is returned unused, undamaged, and in its original saleable condition with all original packaging and accessories.

For change of mind returns, the customer is responsible for all return shipping costs.

If the returned product is used, damaged, altered, missing packaging, or not in saleable condition, Copper Store Australia reserves the right to refuse the refund or exchange. In such cases, the item may be returned to the customer at their expense.

Faulty, Damaged or Incorrect Items

Your purchase is protected under the Australian Consumer Law. If your item is faulty, damaged, or significantly different from the description, you may be entitled to a replacement, exchange, or refund.

Please contact us as soon as possible with your order number and clear photos of the issue so we can assess and resolve the matter promptly.

New Products Only

Copper Store Australia supplies new products sourced directly from selected manufacturers, artisans, or authorised suppliers. We do not sell second-hand products.

Online Security

We take online security seriously. Personal and payment information is processed through secure systems using industry-standard encryption and payment security measures.

Limitation of Liability

Copper Store Australia is not responsible for any loss, damage, delay, or liability arising from your use of this website or purchase of our products, except where required under Australian Consumer Law.

Events Outside Our Control

Copper Store Australia will not be liable for delays or failure to perform our obligations where such delay or failure is caused by circumstances outside our reasonable control. This may include courier delays, natural disasters, supplier shortages, customs delays, technical failures, industrial action, or other force majeure events.

Declaration

By creating an account, placing an order, or using this website, you confirm that all information provided by you is accurate and complete, and that you have the legal capacity to enter into and comply with these Terms and Conditions.