Privacy Policy

At Copper Store Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect and process the following information about you:

• Information you provide when filling in forms on our website, including when creating an account, placing an order, subscribing to our newsletter, contacting us, or participating in promotions.
• Records of correspondence if you contact us by email, phone, website form, or other communication methods.
• Information provided when completing surveys, feedback forms, or customer reviews.
• Details of purchases, transactions, payments, order fulfilment, shipping, and returns.
• Details of visits to our website, including pages viewed, resources accessed, browser type, device information, and website usage data.

We only retain personal information for as long as reasonably necessary for the purpose it was collected, including business, legal, accounting, taxation, warranty, and customer service purposes.

2. How We Use Your Information

We may use your information for the following purposes:

• To process orders, payments, shipping, refunds, exchanges, and customer service requests.
• To provide you with information, order updates, newsletters, promotions, or educational content you have requested or subscribed to.
• To carry out our obligations under any contract entered into between you and Copper Store Australia.
• To improve our website, products, services, customer experience, and marketing activities.
• To conduct surveys, customer research, segmentation, analytics, and business planning.
• To comply with legal, regulatory, taxation, accounting, fraud prevention, and security obligations.
• To manage legal claims, collect overdue amounts, resolve disputes, and obtain professional advice where required.
• To promote and market products, offers, events, or services, subject to your right to opt out at any time.

3. Direct Marketing

With your consent, or where permitted by law, we may use your name, contact details, purchase history, preferences, and website activity to send you marketing communications.

Marketing communications may include:

• Product updates, special offers, promotions, and discount codes.
• Newsletters, educational content, and product care information.
• Invitations to events, webinars, seminars, or online campaigns.
• Reward, loyalty, or customer appreciation offers.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We will not charge you for opting out.

4. Disclosure of Your Information

We treat your personal information as confidential. However, we may disclose your information where reasonably necessary to:

• Our staff, contractors, agents, advisers, accountants, auditors, and professional service providers.
• Payment processors, banks, shipping providers, courier companies, fulfilment partners, and website service providers.
• Marketing, analytics, email, advertising, and technology service providers.
• Business partners or affiliates where relevant to providing our services.
• Regulators, courts, government authorities, or law enforcement where required by law.
• Any proposed purchaser, transferee, or participant in the event of business sale, restructuring, or transfer.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support website functionality.

We may use the following types of cookies:

• Strictly necessary cookies: Required for website operation, shopping cart, checkout, account login, and secure payment functions.
• Analytical/performance cookies: Help us understand how visitors use our website so we can improve layout, navigation, and content.
• Functionality cookies: Remember your preferences, such as region, language, or previous interactions.
• Advertising or targeting cookies: May be used by third-party platforms to deliver relevant advertisements and measure campaign performance.

Third-party providers, including advertising networks, analytics providers, and external website services, may also use cookies over which we do not have direct control.

6. Google Analytics

We may use Google Analytics and similar tools to understand how visitors interact with our website. These services may collect information such as your IP address, device type, browser type, pages visited, time spent on pages, and referral sources.

You can manage or block cookies through your browser settings. Please note that blocking all cookies, including essential cookies, may affect website functionality and your ability to access parts of our website.

7. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Where you create an account, you are responsible for keeping your login details and password confidential. Please do not share your password with anyone.

While we use reasonable security measures, no method of transmission over the internet is completely secure. Any information you send to us online is transmitted at your own risk.

8. Overseas Data Transfers

Your personal information may be stored or processed in Australia or overseas, including by third-party service providers located in countries such as the United States, India, or other jurisdictions where our service providers operate.

Where we disclose information overseas, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.

9. Your Rights

Under the Australian Privacy Act, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, outdated, or incomplete personal information.
• Ask questions about how your personal information is collected, used, or disclosed.
• Withdraw consent for direct marketing communications.
• Make a privacy complaint if you believe your information has not been handled appropriately.

We will respond to privacy requests within a reasonable timeframe.

10. Your Consent

By using our website, placing an order, subscribing to our communications, or contacting us, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.